Refund Policy

At UNDERRATED, we strive to provide our customers with the highest quality items. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a straightforward and customer-friendly refund policy in place.

If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving your order. We want to ensure that you have enough time to thoroughly evaluate your purchase and make a decision that you are comfortable with.

In order to be eligible for a refund, the item must be returned to us in its original condition, without any damage or signs of wear. We kindly ask that you take care when trying on the item and handle it with the same care as you would in a physical store.

If you encounter any issues with the size or any other aspect of the product, please don't hesitate to contact our customer support team. We are here to assist you and find a solution that meets your needs. Our knowledgeable and friendly staff will be more than happy to guide you through the refund process and address any concerns you may have.

Once we receive the returned item and verify its condition, we will initiate the refund process. Please note that it may take some time for the refund to be processed and for the funds to be returned to your original payment method. The exact timeframe may vary depending on your financial institution.

At UNDERRATED, we value your satisfaction and want to ensure that you have a positive shopping experience with us. Our refund policy is designed to provide you with peace of mind and the confidence to explore our collection of fashion-forward accessories.

Thank you for choosing UNDERRATED. We appreciate your support and look forward to serving you again in the future.